Basic services included in cost of transport:

• Shipment pick-up directly from the sender or at the sender’ s preferred address.
• If you enter your customer’s email address, they will be sent a delivery notification. The notification will include basic information about the sender, tracking number and the due amount (in case of cash-on-delivery).
• We provide ‘Door-to-door’ parcel delivery
• If we fail to reach your customer at the given address, we will attempt re-delivery the following working day.
• We hold responsibility for consignments in accordance with the CMR Convention (CZK 500 000 maximum).
• You can track your package online (Tracking &Tracing).
• Shipment delivery confirmation is available on our website.
• We will prepare statistics concerning your shipments with all the details.
• We will provide a customer application for shipping goods.

Additional services:

• We will send a text message with a pick-up shipment notification. The message contains basic information about the sender, the tracking number and the due amount (in case of cash-on-delivery).
• On the day of delivery the recipient will be notified of the delivery time by phone. The driver will call the recipient not later than 2 hours, and not earlier than an hour before delivery. 7:30
• We provide cash-on -delivery (COD). We will collect the money from the recipient and send it to your bank account within 7 working days.
• We will provide return transport of goods (consignment return) from the recipient back to you.
• We will exchange full pallets for empty ones when transporting returned shipments.
• We will arrange return of EUR-pallets and ½ pallets. We will keep a record of your pallet orders.